For details of each supplier’s Returns Policy please see table at bottom of this page.
To return an item either visit us instore, call us or send us an email to sales@thebathroompeople.co.nz
The buyeris responsible forthe cost of delivering return items.
Custom Made Items
Custom Made Items
Custom made items cannot be returned.
Standard Items
Standard Items
The returns policy depends on the supplier the item came from. Some suppliers charge a restocking fee. Please contact us for details and we will help you.
Exchanges
Exchanges
Please let us know if you’d prefer to exchange your item for something else or receive store credit. In some situations, this may also allow us to waive the restocking fee.
Condition of Returned Items
Condition of Returned Items
To qualify for a return, your item needs to be unused, in the same condition you received it, and still in its original packaging.
The images below demonstrate of how to pack items and condition of packaging.
Acceptable
- In Original Packaging
- In Original Condition
- Contains all parts and instruction manual
Unacceptable
- Packaging has been damaged
- Not in Original Condition
- Missing parts and instruction manual
Unacceptable
- Packaging has been written on
| Brand | Within 30 Days | Within 60 Days | After 60 Days |
|---|---|---|---|
| American Standard | 20% restocking fee | No returns | No returns |
| Atlantis | 20% restocking fee | No returns | No returns |
| Atlantis Custom | No returns | No returns | No returns |
| Caroma | 20% restocking fee | No returns | No returns |
| Clearlite | 20% restocking fee | No returns | No returns |
| Code Interiors | No restocking fee | 20% restocking fee | No returns |
| Code Interiors | Hako & Luxe Vanities | No returns | No returns | No returns |
| Englefield | 20% restocking fee | No returns | No returns |
| Felton | 20% restocking fee | No returns | No returns |
| Greens Tapware | 20% restocking fee | 20% restocking fee | No returns |
| Grohe | 20% restocking fee | No returns | No returns |
| Hansgrohe | 20% restocking fee | No returns | No returns |
| IXL | 20% restocking fee | 20% restocking fee | No returns |
| Kohler | 20% restocking fee | No returns | No returns |
| Methven | 20% restocking fee | No returns | No returns |
| Oasis Showers | No returns | No returns | No returns |
| Plumbline | 20% restocking fee | 20% restocking fee | No returns |
| Primo | No returns | No returns | No returns |
| St Michel | No returns | No returns | No returns |
| Voda Tapware | 15% restocking fee | No returns | No returns |
| Waterware | 15% restocking fee | No returns | No returns |
| Weiss | 15% restocking fee | 20% restocking fee | No returns |
| All other brands | 20% restocking fee | No returns | No returns |
Discover more in our FAQ
How to return an item?
How to return an item?
You can drop off or post items to one of our stores. Please see a list of stores. If you bought directly for a store, please return it to that store.
Please make sure to send your item back to us using a safe and secure method to avoid any loss or damage. Don’t forget to include your name, invoice or order number, and a contact number with your return so we can process it smoothly.
How soon will I receive my refund?
How soon will I receive my refund?
Once we receive and inspect your return, we’ll send you an email to let you know it has arrived. We’ll also update you on whether your refund has been approved.
If your refund is approved, we’ll process it and your credit will be applied to your original payment method—credit card, bank account, or other—within 10 working days.
If you haven’t seen your refund yet, please check your bank account again or contact your bank, as there can sometimes be a short processing delay.
If you’ve done that and still haven’t received it, feel free to reach out to us at sales@thebathroompeople.co.nz or call us and we’ll be happy to help.
I don’t have the original packaging.
I don’t have the original packaging.
Unless the goods are faulty, we are unable to accept any items that are not in their original condition or packaging.
I am outside the returns timeframe.
I am outside the returns timeframe.
Unless the goods are faulty, we are unable to accept any items that are being returned outside the return timeframe.
What items are non-returnable?
What items are non-returnable?
We will not accept returns of items from the following categories under any circumstances (including change of mind)
- Leaded Tapware
- All Sale Items
- Ex display items
- Used Goods
- Custom Furniture including Vanities, Mirrors, Cabinets, Stone tops, Concrete Products, Shower Trays & Glass.
- Damaged/ Clearance Products
- Any item/s that is specifically ordered in or custom made.
Who pays for returning items?
Who pays for returning items?
Postage costs for returning items are covered by you. However, if your item is faulty, damaged, or if we’ve accidentally sent the wrong product, please get in touch with us at sales@thebathroompeople.co.nz and we’ll happily arrange the return postage for you.
Please note that if any returned items arrive damaged, we won’t be able to offer an exchange or refund, so sending them back securely is important.
Consumer Guarantees Act 1993
Consumer Guarantees Act 1993
The Bathroom People abide by the Consumers Guarantee Act for any damaged or faulty item/s.