For details of each supplier’s Returns Policy please see table at bottom of this page.
If you ever need help with a product or want to make a warranty claim, we’re here to guide you through the process and help you understand the terms and conditions. Our goal is to make everything as smooth as possible and ensure you get a timely, satisfying outcome.
The warranty on products varies from supplier to supplier. Below are links to their warrant details and forms.
IMPORTANT: Please keep the original invoice or order number as proof of purchase for all warranty claims as it will be required for a warranty claim.
NOTE: Warranties cover items that have been used properly and for their intended purpose. They don’t apply if problems arise from incorrect installation, poor workmanship, misuse, using a product in a way it wasn’t designed for, unauthorised repairs, neglect, or intentional damage. We aim to keep these details up to date. Any issue, please contact us and we will be pleased to help.
If you don’t see your supplier listed, please contact us and we will help.
Warranty Details |
Warranty Form |
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Discover more in our FAQ
How to return an item?
How to return an item?
You can drop off or post items to one of our stores. Please see a list of stores. If you bought directly for a store, please return it to that store.
Please make sure to send your item back to us using a safe and secure method to avoid any loss or damage. Don’t forget to include your name, invoice or order number, and a contact number with your return so we can process it smoothly.
How soon will I receive my refund?
How soon will I receive my refund?
Once we receive and inspect your return, we’ll send you an email to let you know it has arrived. We’ll also update you on whether your refund has been approved.
If your refund is approved, we’ll process it and your credit will be applied to your original payment method—credit card, bank account, or other—within 10 working days.
If you haven’t seen your refund yet, please check your bank account again or contact your bank, as there can sometimes be a short processing delay.
If you’ve done that and still haven’t received it, feel free to reach out to us at sales@thebathroompeople.co.nz or call us and we’ll be happy to help.
I don’t have the original packaging.
I don’t have the original packaging.
Unless the goods are faulty, we are unable to accept any items that are not in their original condition or packaging.
I am outside the returns timeframe.
I am outside the returns timeframe.
Unless the goods are faulty, we are unable to accept any items that are being returned outside the return timeframe.
What items are non-returnable?
What items are non-returnable?
We will not accept returns of items from the following categories under any circumstances (including change of mind)
- Leaded Tapware
- All Sale Items
- Ex display items
- Used Goods
- Custom Furniture including Vanities, Mirrors, Cabinets, Stone tops, Concrete Products, Shower Trays & Glass.
- Damaged/ Clearance Products
- Any item/s that is specifically ordered in or custom made.
Who pays for returning items?
Who pays for returning items?
Postage costs for returning items are covered by you. However, if your item is faulty, damaged, or if we’ve accidentally sent the wrong product, please get in touch with us at sales@thebathroompeople.co.nz and we’ll happily arrange the return postage for you.
Please note that if any returned items arrive damaged, we won’t be able to offer an exchange or refund, so sending them back securely is important.
Consumer Guarantees Act 1993
Consumer Guarantees Act 1993
The Bathroom People abide by the Consumers Guarantee Act for any damaged or faulty item/s.